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FAQ
(Frequent Asked Questions)
- What happen if I selected an item
and put into the shopping cart but do
not proceed for a period of time?
Merchandise that has been put on the
shopping cart will be reserved for a
period of 4 hours for further
execution by user. After this period,
the merchandise would be taken out
from the cart (quantity be reduced to
0 upon checkout) and be available for
other customers.
- When will I be billed?
Your credit card will not be billed
until your order is ready to be
shipped out. Please note that
all products are subject to
availability.
- Do I have a choice in currency
payment?
At Perfume2U.my , we only transact in
RM Ringgit Malaysia.
- What if I want to return my product?
Please refer to our Returns
Policy
- Is my privacy protected?
Please refer to our Privacy
Policy.
- Is my credit card information secure
on the Internet?
We work to protect the security of
your information during transmission
by using Secure Sockets Layer (SSL)
software, which encrypts information
you input. As for credit card
information that you entered during
the purchasing process, it would pass
through our site to payment provider
that we used; it is invisible to us.
Please refer to our Privacy
Policy for more details.
- When do I expect to receive the
merchandise?
Orders received will be processed
immediately. Estimated delivery
time depends on the destination
address. To calculate the
delivery time, we add the time it
takes for your ordered merchandise to
arrive at our warehouse from our
supplier and the time needed for the
delivery agent to deliver to your
designated addresses. The
following is an estimated time of
delivery.
Standard shipping: 3 - 4 business
days.
Please note that we do not deliver to
P.O. Box addresses.
- Can I purchase the good without
going through the online catalogue ?
You can contact our office at
+603.33431108 and inform us the item
you wish to purchase. From there, we
will inform you the amount the you
need to pay and payment can be made
via Bank Deposit into our account.
Once payment is made, we will proceed
to make arrangement for delivery.
- Do you accept cheque payment ?
Basically, the products on the site
can only be purchased and paid online
using VISA Card, MasterCard,
Maybank2U, RHB Online, PosPay, Hong
Leong Online, Alliance Online and
Mobile Money. You will not be
able to complete the transaction
without choosing a payment gateway.
If you wish to payment via cheque, you
will have to follow the procedure
below:-
- Email us the list of products
that you wish to purchase.
- We will reply you with the total
amount payable.
- You will need to pay us via
cheque by either sending us the
cheque or deposit it into our Public
Bank (PBB) Account No.
3147589526" and then
fax the deposit slip to us to
+603.33431018.
- Once payment is cleared, we will
deliver the products.
- Will I will be able to view the
total Shipping Charges when I checkout
?
Yes
- How soon can I expect the goods
after I purchased online ?
The goods will be delivered within 5
days from the date of your order. In
the event that some of the products
that you have purchased run out of
stock, we will contact you to inform
you the new delivery schedule and have
your confirmation to proceed with the
purchase.
- How will the purchased items be
delivered ?
Depending on the weight, size and
location of delivery, we will use
either courier services, Pos Laju, our
delivery van or third party transport
services to deliver your goods.
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